Terms of Service
Last updated: 2026
1. About these terms
These Terms govern your use of Esimul (“eSIM U Love”, “we”, “us”) at esimul.com and your purchase of eSIM data plans. By placing an order you accept these Terms.
2. Our service
Esimul is a reseller of travel eSIM data plans supplied by third-party connectivity providers. We provide the storefront, ordering, delivery, and support; the underlying mobile networks are operated by our suppliers and their carrier partners.
3. Accounts
You are responsible for keeping your account credentials secure and for activity under your account. You must provide accurate information.
4. Orders, pricing & payment
Prices are listed in US Dollars (USD). Prices shown in other currencies are approximate conversions for convenience; you are charged the USD amount. Payment is processed securely by Stripe; we do not store your card details. An order is confirmed once payment succeeds.
5. Delivery
Your eSIM (QR code and activation details) is delivered on your order page and by email, and stored in your account. Delivery is typically immediate; occasionally provisioning takes a few minutes.
6. Device compatibility
eSIMs work only on eSIM-capable, carrier-unlocked devices. It is your responsibility to confirm your device is compatible before purchasing. We cannot refund plans that fail to work due to an incompatible or locked device.
7. Activation, validity & coverage
Each plan has a data allowance and validity period stated at purchase. Validity generally begins on first connection at your destination. Coverage, speeds, and network availability are provided by third-party carriers and are not guaranteed in every location.
8. Refunds
If an eSIM has not been installed or used and cannot be made to work, contact support@esimul.com and we will investigate and, where appropriate, refund it. Plans that have been activated or where data has been used are non-refundable. This does not affect any statutory rights you may have.
9. Acceptable use
You may not use our service for unlawful purposes, resell without authorisation, or attempt to disrupt the service. We may suspend accounts that breach these Terms.
10. Liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss, or for interruptions caused by third-party networks.
11. Changes
We may update these Terms from time to time. Continued use after changes constitutes acceptance.
12. Contact
Questions? Email support@esimul.com.